Consumers who purchased items from Torrid.com in California, Oregon, or Washington between January 1, 2020, and February 18, 2025, have just weeks left to file for compensation under the Torrid class action settlement. The deadline to submit a claim for the $15 cash payment is Tuesday, August 26, 2025.
This settlement resolves the Torrid fake sale lawsuit, which alleged that Torrid LLC used deceptive pricing practices when advertising discounts on its website. While the company denies the allegations and any wrongdoing, it has agreed to settle the case to avoid the cost and uncertainty of a trial.
Background: How the Torrid Fake Sale Lawsuit Began
The case, initially titled Crystal Jillson et al. v. Torrid LLC, was filed on April 25, 2024, in the United States District Court for the Central District of California. The notice of proposed class action settlement was issued by the Circuit Court of the State of Oregon for the County of Multnomah.
According to court documents, Torrid disputed the claims of deceptive pricing practices when advertising discounts on its website, stating that its advertising was accurate, lawful, and did not mislead consumers. In its settlement notice, the company emphasized that by agreeing to settle, it has not admitted any liability or wrongdoing.
On February 14, 2025, the plaintiffs filed a Notice of Voluntary Dismissal Without Prejudice for the original case name. Plaintiffs Crystal Jillson and Carmen Perez were represented by attorney Alexander E. Wolf.
The settlement now applies to the same group of consumers originally covered in the complaint.
About Torrid LLC
Torrid LLC operates Torrid.com, a retail website offering apparel, accessories, swimwear, and lingerie in sizes 10 through 30. The brand began in 2001 as a subsidiary of Hot Topic, Inc., in response to customer demand for larger sizes. Torrid’s first store opened in Brea, California, with plans for 15 more locations by 2002.
The company expanded rapidly as demand for plus-size fashion grew, and in 2015, Torrid became an independent limited liability company owned by Sycamore Partners, the same private equity firm that owns Hot Topic.
Settlement Terms and Benefits
Under the terms of the Torrid class action settlement, Torrid LLC will provide payments or vouchers to approximately 728,502 eligible settlement class members. The total estimated value of these benefits is $10,927,530.
Available Benefits
- $15 Cash Benefit (Torrid cash refund claim): Paid by check or electronic payment; requires Torrid.com rebate form submission.
- $15 Credit Benefit (Torrid $15 voucher): Store voucher sent via email; issued automatically if no claim form is filed. It can be used for a single purchase online at Torrid.com or in Torrid’s physical stores. Credit is applied before taxes and shipping.
Vouchers have no expiration date, may be transferred, and can be combined with other discounts.
Additional Settlement Costs Covered by Torrid
In addition to the benefits for class members, Torrid has agreed to pay:
- Notice and administration costs: Estimated at $129,562.02
- Incentive awards: Up to $5,000 for each Class Representative
- Attorneys’ fees and expenses: Up to $2,800,000, subject to court approval
These payments will not reduce the value of the cash or credit benefits for settlement class members.
Key Dates for the Torrid Settlement in August 2025
Several important deadlines apply to the Torrid.com settlement payout process:
- Exclusion deadline (Monday, July 28, 2025): The last day to remove yourself from the settlement if you wish to file your own lawsuit against Torrid LLC. Excluded individuals will not receive any payment or voucher.
- Objection deadline (Monday, July 28, 2025): The last day to file an objection if you disagree with the terms of the settlement. Those who object will still receive their benefit if the settlement is approved.
- Claim deadline (Tuesday, August 26, 2025): The last day to submit a claim form for the $15 cash payment. No form is required to receive a voucher.
- Final approval hearing (Friday, September 19, 2025, at 1:30 p.m. Pacific Time (PT)): Hearing in court to determine whether the settlement will be officially approved.
How to File a Claim for the Cash Benefit
To receive the $15 cash payment under the Torrid.com settlement payout, eligible class members must:
- Complete a claim form that’s available online at www.torridclassaction.com.
- Submit online by 11:59 p.m. PT on August 26, 2025, or mail the printed form to: Cline v. Torrid, c/o Kroll Settlement Administration LLC, P.O. Box 225391, New York, NY 10150-5391
- Attest under penalty of perjury that they were a California, Oregon, or Washington resident during the class period and made qualifying purchases from Torrid.com.
If no valid claim is submitted by the deadline, the eligible member will automatically receive a $15 voucher.
Why the Settlement Was Reached Without Trial
According to the notice of proposed settlement, the court did not decide in favor of either side. Plaintiffs believed they could win at trial, while Torrid LLC maintained it would prevail.
Rather than continue litigation, both parties agreed to settle to avoid further legal expenses and the risks of an uncertain verdict. This resolution allows consumers to receive benefits sooner than if the case went through a full trial and appeals process.
Summary for Consumers
The Torrid fake sale lawsuit settlement offers qualifying customers either $15 in cash or a $15 store voucher. While Torrid has denied any deceptive practices—similar to what Wheat Thins did in its false advertising case, which we covered in August 2025—the settlement provides compensation to consumers in California, Oregon, and Washington who purchased products online during the defined period.
With the claim deadline approaching on August 26, 2025, eligible consumers who prefer cash must submit their forms on time. Those who do nothing will receive a voucher automatically.
For consumers affected by the Torrid deceptive pricing claim, this settlement marks the conclusion of litigation and the distribution of benefits under court supervision.
Frequently Asked Questions (FAQ)
The settlement resolves the Torrid online shopping lawsuit, which alleged that Torrid LLC used deceptive pricing practices when advertising discounts on its website, Torrid.com. Torrid denies the allegations and admits no wrongdoing, but agreed to settle to avoid further litigation. Settlements and lawsuits relating to deceptive pricing are fairly common in the retail industry.
You may qualify if you lived in California, Oregon, or Washington (based on your billing address) and purchased at least one product from Torrid.com between January 1, 2020, and February 18, 2025.
If the settlement is approved at the September 19, 2025, hearing and there are no appeals, benefits are expected to be distributed approximately 60 days later. Appeals could delay payment for more than a year.
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