Imagine the surprise of receiving prerecorded calls from a bank regarding someone else’s account. In today’s highly regulated financial world, it may sound unlikely. But a class action lawsuit says this is exactly what happened to 5,998 people who allegedly received unsolicited calls from Truist Bank between February 10, 2019, and August 31, 2022. 

Plaintiffs claim that Truist Bank violated consumer protection laws by allegedly placing the robocalls without the phone number holders’ consent. The bank, formed after SunTrust Bank and BB&T merged in 2019, denies the allegations but has agreed to a settlement of $4.1 million to avoid further litigation. 

Eligible class members may qualify for Truist robocall compensation without needing to submit a claim form. Pending final settlement approval in October 2025, individual payouts are expected to be around $440. 

The Accusations Against Truist Bank

When lead plaintiff Kevin Truong started receiving recorded telephone calls about someone else’s Truist Bank account, he says he was ostensibly confused. Truong claims he had no relation to Truist Bank—nor the account holder in question—and had not consented to the unwanted phone calls. Regardless, he recalled going on to receive at least 24 robocalls from Truist Bank. 

And Truong reportedly wasn’t the only one. After he filed a lawsuit against Truist Bank in 2023, nearly 6 thousand other putative class members were identified as potentially having been contacted by the financial institution without consent about accounts that didn’t belong to them.

The Legality of Robocalls

Consumers who allegedly received the prerecorded calls regarding unrelated Truist Bank accounts were reputedly perplexed. But plaintiffs say the bank’s actions may have been more than a nuisance—they may have violated federal law.

According to the robocall lawsuit, Truist broke the Telephone Consumer Protection Act (TCPA) by purportedly failing to obtain consumer consent to be contacted. This law was enacted in 1991 to help protect consumers from bothersome, unwanted calls.

Robocalls themselves are not inherently illegal, but companies must use caution to ensure their usage stays in line with the TCPA. According to the regulation, this means obtaining an individual’s "prior express written consent" before making contact. 

It’s important to note that, under the TCPA, consent is dependent on the individual rather than the phone number. As account holder phone numbers can frequently change, organizations must use care to maintain proper consent when placing automated calls.

According to the TCPA, Truist Bank generally should have obtained—and documented—consent from every individual to whom it placed a prerecorded call. However, plaintiffs say the bank failed to do this when it allegedly called people who were not associated with the accounts specified in the robocalls. Truist Bank, on the other hand, maintains that it upheld all relevant regulations throughout its operations. 

Qualifying For The Truist Class Action 2025 Settlement

According to the official Truist Bank settlement page, all 5,998 class members should have received an emailed or mailed settlement notice advising them of their eligibility. This includes people who: 

• Were an owner or regular user of one of the 5,998 affected U.S. telephone numbers identified in the settlement, and 
• Received at least one robocall from Truist Bank about an unrelated account between February 10, 2019, and August 31, 2022.

Individuals who did not receive a notice but believe they qualify for the Truist prerecorded call settlement are encouraged to contact Class Counsel at [email protected] or 866-726-1092 to verify their status. 

Since all class members should have already been identified, no action is needed from those who choose to stay in the settlement. Pending final approval, eligible settlement class members should automatically qualify for a class action robocall payout. No claim form is required. 

Class members who do not wish to remain in the settlement may choose to opt out. Individuals sometimes elect this option if they plan to file their own lawsuit, as the right to do so is lost by remaining a class member. However, those who opt out will likely not receive any potential cash payouts related to the Truong v. Truist Bank settlement.

What To Know About The Estimated Truist $440 Settlement Shares

At present, potential individual payouts are estimated to be around $440 per class member. This amount is subject to change, so class members are encouraged to stay updated by checking the official settlement page on a regular basis. 

Class members should note that any potential payouts depend on the outcome of the final approval hearing, scheduled for October 16, 2025. At that time, a court will decide if the settlement terms and amount are fair for all parties. If the settlement is approved, any Truist Bank lawsuit checks will be mailed to eligible class members.

Following settlement approval, qualifying class members may expect to receive a pro rata (or equal) share of the net settlement fund. This is typically the amount of the settlement that remains after all attorneys’ costs, administrative fees, and other expenses are taken out. 

If any distributed payout checks go uncashed, there may be a second compensation distribution. In this case, the uncashed funds will be equally distributed to the class members who cashed their checks (as long as the remaining amount per person is more than $10). If funds still remain after this, a court will decide whether to donate them to the National Consumer Law Center or Legal Aid of North Carolina.

Truist Bank TCPA Class Action: A Cautionary Tale

Truist Bank may deny all allegations of wrongdoing, but its decision to settle sends a powerful message: for companies that employ automated communication methods, there’s no room for doubt when it comes to TCPA compliance. 

Individuals are increasingly understanding their rights under consumer protection laws—and they won’t stand for those rights being violated. Giving the relevant regulations the respect they deserve is more important than ever for organizations using prerecorded phone calls. This means obtaining and thoroughly documenting proper consumer consent to be contacted. 

The Truist Bank lawsuit and settlement serve as a reminder that failing to do so, or even appearing that way, can have lasting consequences for a business.